OUR TECH TEAM
A Commitment to Excellence
With a team of over 450 highly trained technicians, we pride ourselves on delivering exceptional expertise and professionalism in our service. Every one of our technicians is badged, uniformed, background-checked and given a company-issued vehicle, providing you with the peace of mind of always knowing who’s showing up.
- Rigorous certification
- 4,000 hours of annual training
- 24/7 online training platform
- Trained remotely for rapid deployment
SUPERIOR CUSTOMER CARE
Around the Clock Support
We know that issues can pop up at any time, which is why we enable you to manage your servicing needs throughout the day and night. Our CPI Service Portal acts as a 24/7 extension of our 50+ person customer service support team, allowing you to create and track service requests, review your service history and create custom service reports – all included at no charge.
NATIONWIDE COVERAGE
Nationwide Support
When it comes to machine maintenance, we know that time is of the essence. That’s why we have technicians located across 40+ service territories, standing at the ready for all your servicing needs.
Through our emergency parts program, we strategically store your machine’s parts at the nearest service location. That means that when an issue arises, we can be onsite to replace the part the next day, ensuring minimal downtime for your business.
HISTORY OF SERVICE
A Robust History of Service
For over 140 years, CPI and Cummins Allison have been committed to keeping businesses running smoothly with above and beyond service. Our ethos is that the job isn’t done until the customer is satisfied, which is why we’ve established a system of continuous improvement to provide the best possible service.
130 +
Years of Service
450 +
Certified Technicians
99 %
Customer Satisfaction
97 %
First-Time Fix Rate
4,000 +
Training Hours Annually
See What Our Customers Are Saying
ONE GLOBAL BRAND
The collective power of one brand
