To Our Customers
In 1855, our founder, R.T. Crane, established Crane Co. on the principles of honesty and fairness, and made a commitment to the safety and service of our associates and customers. Now, more than ever, we are called upon to honor this commitment as we enter an unprecedented situation with the spread of COVID-19. Our hearts go out to all of the individuals and families who have thus far been affected by the virus, and we offer our heartfelt wishes for a fast and full recovery to all those who are ill.
As the global pandemic continues to impact communities worldwide, we remain steadfast in our commitment to deliver the solutions and services that enable your business to succeed even in these challenging times. Many of our customers continue to provide essential services to the community, and we thank you for your hard work and care. While payment is only a small part of the service you provide to your customers, we want you to know that we are here for you, and that our teams remain fully equipped to support your business as we navigate these uncertain times.
To best support you, we have implemented proactive steps to manage this situation as it continues to evolve. In addition, we maintain comprehensive business continuity plans at all of our sites to minimize the impact of unforeseen events.
We are following all local government and health authority directives, and all of our manufacturing and distribution sites are operating as normal at this time. As such, we will continue to support your technical and customer service order needs. If or when we determine there is an impact to our customer delivery, production or support as a result of this pandemic, we will take immediate action and communicate to you as quickly as possible. A support contact list is provided below for your reference.
A few items to note:
- In keeping with WHO and CDC recommendation of social distancing, we have taken the necessary steps to ensure that our global teams are able to work remotely.
- All of our global Customer Service and Help Desk lines are forwarded directly to our associates, so your calls will be personally received and responded to by our worldwide support teams.
- All of our support teams have remote access to our operational systems, so they remain able to address concerns in real time, with the full support of our technology systems and infrastructure.
- We actively monitor our supply chain and sub-suppliers, logistics and internal production capacity on a daily basis to mitigate potential issues arising out this unique and unprecedented pandemic.
- External visitors are currently prohibited from entering our sites unless pre-approved by CPI leadership and for business critical situations only.
- CPI field-based associates have stopped customer visits and have transitioned to online/phone meetings to assure business continuity with our customers.
- Mission critical technical support and service is available onsite on a limited basis and in accordance with all governmental, customer and Crane requirements as well as pre-approval by CPI leadership and the Customer.
While we continue to support your business and ensure the level of customer service that you have become accustomed to, our associates worldwide likewise remain committed to the philanthropic initiatives and spirit of giving that has long defined our culture. We are confident that we will make it through this difficult time together, and wish the very best to you and your families in the coming weeks.
Crane Payment Innovations
Customer Service Contact Information
Customer Service Americas Channel Phone All 1-800-345-8215 customerservice@CranePI.com Customer Service EMEA Channel Phone Vending UK +44(0) 845 0944 370 ECR.Vending.EN@CranePI.com Vending France +33(0) 1 57 32 30 23 ECR.Vending.FR@CranePI.com Vending Germany +49(0) 695 007 04 20 ECR.Vending.DE@CranePI.com Vending Switzerland +41(0) 228 840 410 ECR.Vending.DE@CranePI.com Vending Italy +39 02 696 33 722 ECR.Vending.IT@CranePI.com Vending Spain/Portugal +34(0) 91 749 75 16 ECR.Vending.ES-PO@CranePI.com Vending ROW +44(0) 845 0944 390 ECR.Vending.ROE@CranePI.com e-Vending +41 (0) 62 388 45 45 mic_order@CranePI.com Gaming, Retail, Financial Services - UK +44 (0) 161 955 0170 orders.uk@CranePI.com Gaming, Retail, Financial Services - DE +49 416 172 9127 orders.germany@CranePI.com Transport - EU +41 22 884 05 33 orders.gva@CranePI.com
Customer service for the rest of EMEA not listed above: +44(0) 845 0944 390
Customer Service APAC Channel Phone Vending, Retail, Transport, Self Service +86 755 2397 5180 Orders.CN@CranePI.com Gaming China, HK, Taiwan +86 755 82028032 CPIorders.APAC@CranePI.com All Markets - AZ/NZ +61 (0)2 8014 2900 Liz.Stevula@CranePI.com
Technical Support Contact Information
Technical Support Americas Channel Phone Technical Support NA (Gaming, Retail, Financial Services) 1-800-345-8172 Amer-grft-technicalhelpdesk@CranePI.com Technical Support NA (Vending) 1-800-345-8172 Vending.info@CranePI.com Easitrax Advance technical support 1-800-345-8172 Support@MEIEasitrax.com VendMax / Cashless 1-800-628-8363 Support@CraneConnectivity.com Technical Support (Mexico, Central America, Columbia, Peru) + 52 442 219 4301 anibal.cabrera@CranePI.com Technical Support (Brazil, Chile, Bolivia, Uruguay, Paraguay) + 55 119 9435 4838 milton.viana@CranePI.com Technical Support (Argentina, Chile, Uruguay, Peru) + 54 911 6991 1508 ezequiel.gotte@CranePI.com Technical Support (Latin America Vending) + 52 442 219 1266 alfredo.montes@CranePI.com Technical Support EMEA Channel Phone EU Helpdesk (all channels) + 44(0)161 955 0124 Emea-gr-technicalhelpdesk@CranePI.com e-vending (Microtronic) + 41 (0) 62 388 4545 mic_support@CranePI.com Cashless Payment Support + 44(0) 845 0944 370 Ecashsupport@CranePI.com Technical Support (India) + 91 999 9797 659 madan.kapporwall@CranePI.com Technical Support APAC Channel Phone Technical Support (China) +86 (159)0020 8716 ryan.che@CranePI.com Technical Support (Retail) AU - NZ +61(0)2 8014 2900 apacretailsupport@CranePI.zendesk.com Technical Support (Transport) AU - NZ +61 (0)2 8014 2900 Apac-tr-technicalhelpdesk@CranePI.com Technical Support (Financial Services) AU - NZ +61 (0)2 8014 2900 apacfinancialservicessupport@CranePI.zendesk.com Technical Support (Gaming) AU - NZ +61 (0)2 8014 2900 apacgamingsupport@CranePI.zendesk.com