How CPI Service Compares
|Traditional Service Model
|The CPI Difference
|Excessive Unit Downtime
|Next-day assistance for minimal downtime
|No surprise costs
|Struggling to find spare parts
|Spare parts held at nearest service site
|Limited service options
|Flexible contracts that fit your needs
|Unnecessary capital tied up in parts
|More working capital available to you
See What Our Customers Are Saying
We know that whenever there is a problem, they get here, and they take care of the problem. They are very quick in response, and they will always tell me if a part needs to be replaced.
The service technicians are always quick, and their response time is immediate at times.
They are knowledgeable people and get everything repaired and keep it running or take it back to the service center for repair.
When there's a problem, they get here and they take care of it. I have no complaints at all.
It's good to have a Service Contract because we're a 24/7, 365 days a year business and we need to be ready and always want our equipment to be working.
If something goes down, they'll be here to fix it.
Service Options That Work For You
For simple fixes and maintenance, our depot repair service allows your devices to be repaired by the original team that made it in our CPI manufacturing facility. Simply send in the broken part, and you'll receive it once it's been repaired, saving you the cost of a site technician visit.
Full Service & Preventative Maintenance Program
Our preventative maintenance program provides routine inspections and cleaning of your machines. When you opt in for this agreement, you're positioned to experience less downtime while being protected against unexpected costs if anything goes wrong.
With fixed contracts, we assess your expected service volume and cover all services under a fixed-rate structure. Alternatively, we offer the option to cover a specified number of visits per year at a flat rate fee, whether on an open-ended basis or with a predetermined visit limit. In either scenario, the pricing remains consistent with no unexpected costs, providing you with a predictable budget.
When you choose to pay as you go, we respond to maintenance needs on a as-needed basis, ensuring that you only pay for the specific services required. This approach allows for a tailored solution, addressing issues promptly without committing to a fixed service contract.