Extend Your CPI Service
Beyond The Components For Full System Coverage
Struggling With These Service Issues?
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Are your SLA's not being met? |
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Find yourself with unexpected charges due to dispatch errors? |
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Is your business model being disrupted by unit downtime? |
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Too much of your working capital tied up in spare parts? |
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Dealing with limited service options? |
Your Service Partner. Evolved.
How CPI Service Compares
| Traditional Service Model | The CPI Difference |
|---|---|
 Excessive Unit Downtime |
 Next-day assistance for minimal downtime |
| Unexpected charges |
No surprise costs |
| Struggling to find spare parts |
Spare parts held at nearest service site |
| Limited service options |
Flexible contracts that fit your needs |
| Unnecessary capital tied up in parts |
More working capital available to you |
130 +
Years of Service
450 +
Certified Technicians
99 %
Customer Satisfaction
97 %
First-Time Fix Rate
4,000 +
Training Hours Annually
OUR TECH TEAM
A Commitment to Excellence
With a team of over 450 highly trained technicians, we pride ourselves on delivering exceptional expertise and professionalism in our service. Every one of our technicians is badged, uniformed, background-checked and given a company-issued vehicle, providing you with the peace of mind of always knowing who’s showing up.
- Rigorous certification
- 4,000 hours of annual training
- 24/7 online training platform
- Trained remotely for rapid deployment
SUPERIOR CUSTOMER CARE
Around the Clock Support
We know that issues can pop up at any time, which is why we enable you to manage your servicing needs throughout the day and night. Our CPI Service Portal acts as a 24/7 extension of our 50+ person customer service support team, allowing you to create and track service requests, review your service history and create custom service reports – all included at no charge.
NATIONWIDE COVERAGE
Nationwide Support
When it comes to machine maintenance, we know that time is of the essence. That’s why we have technicians located across 40+ service territories, standing at the ready for all your servicing needs.
Through our emergency parts program, we strategically store your machine’s parts at the nearest service location. That means that when an issue arises, we can be onsite to replace the part the next day, ensuring minimal downtime for your business.
HISTORY OF SERVICE
A Robust History of Service
For over 140 years, CPI and Cummins Allison have been committed to keeping businesses running smoothly with above and beyond service. Our ethos is that the job isn’t done until the customer is satisfied, which is why we’ve established a system of continuous improvement to provide the best possible service.
Service Options That Work For You
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Depot Repair
For simple fixes and maintenance, our depot repair service allows you devices to be repaired by the original team that made it in our CPI manufacturing facility. Simply send in the broken part, and you'll receive it once it's been repaired, saving you he cost of a site technician visit.
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Full Service & Preventative Maintenance Program
Our preventative maintenance program provides routine inspections and cleaning of your machines. When you opt in for this agreement, you're positioned to experience less downtime while being protected against unexpected costs if anything goes wrong.
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Fixed Contracts
With fixed contracts, we assess your expected service volume and cover all services under a fixed-rate structure. Alternatively, we offer the option to cover a specified number of visits per year at a flat fee, whether on an open-ended basis or with a pre-determined visit limit. In either scenario, the pricing remains consistent with no unexpected costs, providing you with a predictable budget.
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Pay-As-You-Go
When you choose to pay as you go, we respond to maintenance needs on an as-needed basis, ensuring that you only pay for the specific services required. This approach allows for a tailored solution, addressing issues promptly without committing to a fixed service contract.
See What Our Customers Are Saying
